Policy Overview
Privacy Policy
Welcome to the Privacy Policy for Apexstone Home Improvements, a trading style of Sneaky Gleam Cleaning Ltd. We are committed to protecting your personal data and being transparent about how we collect and use it in line with UK GDPR regulations. This notice applies to all information collected through our website, email enquiries, and the provision of our home improvement services.
What Data We Collect
At Apexstone Home Improvements, we only collect the personal data necessary to provide our services and respond to your enquiries. This typically includes information you voluntarily provide through our contact forms—such as your name, email address, phone number, and project details—as well as records of any quotes or invoices issued. Additionally, we use basic analytics and cookies to gather simple technical information on website usage, helping us improve our digital experience for all customers.
How We Use Your Data
We process your contact details to respond to initial enquiries, provide tailored quotes, and successfully complete the home improvement or cleaning services you request from us.
Service Delivery
Your data allows us to manage billing cycles, process payments securely through our providers, and maintain the professional records required for tax and small business regulations.
Invoicing & Admin
We may contact you with essential project updates or basic marketing details regarding our services. You retain the right to opt out of marketing updates at any time.
Communication
Your Rights under UK GDPR
Right of Access
You have the right to request copies of the personal data we hold about you at any time.
Right to Correction
You can ask us to correct or update any information you think is inaccurate or incomplete.
Right to Deletion
In certain circumstances, you have the right to request that we erase your personal data.
Right to Restriction
You have the right to ask us to restrict the processing of your data in specific situations.
Right to Objection
You can object to our processing of your data, especially for direct marketing purposes.
Data Portability
You have the right to request that we transfer your data to you or another organisation.
Complaints to the ICO
You have the right to lodge a complaint with the ICO if you are unhappy with how we handle your data.
Cookies & Analytics
We use simple cookies and basic analytics technologies to help our website run smoothly. These tools help us understand which parts of our site are most useful to you, which allows us to keep improving our services. We value your privacy and keep this tracking simple and anonymised.
Keeping Your Data Safe
We take the security of your information seriously. Sneaky Gleam Cleaning Ltd (trading as Apexstone Home Improvements) implements robust technical and organisational measures to safeguard your personal data from unauthorised access, loss, or misuse. Our systems use industry-standard encryption for communications and secure hosting environments for all digital files. Access to your personal details, project quotes, and invoicing information is strictly limited to staff and service providers who require it to deliver our services, ensuring your privacy is protected to the highest standards of the UK GDPR.
Policy Updates
We may update this privacy policy from time to time to ensure it remains accurate and reflects changes in our services or legal requirements. When we make updates, the revised version will be posted here on our website.
We recommend checking this policy occasionally to stay informed about how we are protecting your data at Apexstone Home Improvements. This policy was last updated in May 2024.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights under the UK GDPR, please contact our team using the details below:
Apexstone Home Improvements
(A trading style of Sneaky Gleam Cleaning Ltd)
Henbury Close, Torquay
United Kingdom TQ1 3HR
Tel: 07708120590
accounts@apexstonehomeimprovements.co.uk